Terms & Conditions
As a company policy we do not provide refund (only exchange) on any product once sold.
Once the Jaiursilk.com item is sold, the product can be exchanged for replacement in a upper or lower price value product if damaged or any manufacturing defect.
we ensure Quality Check of all the products before dispatching. In case we have delivered damaged products, we exchange them.
If the product is eligible for exchange, you may write to us at support@jaipursilk.com strictly within 48 hours of delivery to request an exchange.
Once acknowledged by the team, we do provide reverse pickup facility.
- If you have received the damaged product or wrong product, please email us with your order no. After receiving the the product back to us, & delivered to us we shall send you a fresh piece.
- All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable.
Who Pays For Shipping in case of exchange?
In case customer receives damaged product or different product from description, The cost of return shipping for exchange is beared by www.Jaipursilk.com, in all other cases (if customer like to select some other product and want to get it replaced) the customer will pay for the shipping charges Rs. 150/- Per Product.
Please note that the goods are your responsibility until they are returned to www.Jaipursilk.com.
Conditions for Exchange
- Exchange can be done within 7 days for the date of delivery.
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
- Please mention your name, address, number, email and order id on the parcel along with the size needed.
- Exchange is allowed once per order.
- In case we have delivered damaged products or incorrect size other than the ordered size, we exchange them.
- In case customer receives damaged product or different product from description, The cost of return shipping for exchange is beared by www.Jaipursilk.com, in all other cases (if customer like to select some other product and want to get it replaced) the customer will pay for the shipping charges Rs. 150/- Per Product.
International Orders
- In case of fulfilling international orders ( outside India ), customs duties and local taxes may have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties depend on the policies of your destination country. We are not responsible for any delays due to customs.
- The International orders and shipping charges are not eligible for return / refund / exchange under any circumstances.